Terms of Service

This website is operated by Letalis Jewellery Limited. Throughout the website, the terms “we”, “us” and “our” refer to Letalis Jewellery Limited. By browsing the Letalis Jewellery Limited website, including all products, information, tools and services available at letalisjewellery.com, you are deemed to have accepted all terms, conditions, policies and notices stated in these Terms of Service defined below.

By visiting our website and/or purchasing products or goods from Letalis Jewellery Limited (“Products”) you agree to be bound by the following terms and conditions (“Terms of Service”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Service. If you do not agree to all the terms included within these Terms of Service, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., provider of the online e-commerce platform that allows us to sell our Products to you.

SECTION 1 – ELIGIBILITY FOR PURCHASE

By agreeing to these Terms of Service, you represent that you have reached the age of majority in your country of residence, can lawfully enter into a contract or you have given us your consent to allow any of your minor dependents to use this website. Any orders placed in violation of this provision shall be null and void.

You may not use our Products for any illegal or unauthorized purpose or in any way which may lead to a violation of any laws in your jurisdiction (including but not limited to copyright laws).

By using our website and placing an order for Products, you represent and warrant that you are a bona fide customer and will not deliver, sell or otherwise distribute Letalis products or purchase Letalis products for commercial purposes or any other commercial benefit.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse to sell any Products to any person for any reason at any time.

You understand that your information (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any Products, or any content displayed on the website , without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms of Service.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION 

We try to ensure that the information, including descriptions of Products, dimensions, and colours, provided on our website, or in advertisements or catalogues is accurate and complete. However, we make no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this website is at your own risk.

This website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our website.

SECTION 4 – PRODUCT AVAILABILITY AND PRICES

  All orders placed through our website are subject to availability and acceptance by Letalis. Orders have a lead time of approximately 4-6 weeks. Please note that these lead times are only an estimate and items can be shipped earlier or later than estimates. Letalis will not be held liable for delayed orders or orders shipped before estimates. All prices quoted are for a ring size 53 and bangles size 16.5, prices might vary for different sizes.

Letalis reserves the right to change the products offered on our website, and may limit from time to time the quantity of Letalis products that we offer or that may be ordered by a customer in a single buying session, without prior notice.

We reserve the right, but are not obligated, to limit the sales of our Products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Prices for our Products are subject to change without notice. We reserve the right at any time to modify or discontinue any Products (or any part of the website or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of any Products.

Actual shipping costs and any applicable taxes will be reflected on your payment page before you are asked to confirm and place your order and will also be reflected in your invoice. Sales and taxes will vary based on the location to which products are being shipped. Delivery costs and estimated sales taxes are not stated on the product pages but will be added to the final price, if applicable, after you have chosen your delivery location and options.

SECTION 5 – DISPLAY OF PRODUCTS

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors will be corrected.

SECTION 6 - ORDERS, SHIPPING & RETURNS

ORDERS & SHIPPING

Letalis jewellery is available via the website for multiple countries. If your country is not listed, please send us an email to shipping@letalisjewellery.com and a representative will get in touch with you to see if it is possible to ship to your destination. All shipments are insured and sent by courier with adult signature required. We are unable to ship to PO Boxes. Taxes and duties are calculated upon checkout. Complimentary shipping is provided for all orders. All import duties and sales tax are included in your checkout price.

If your item is in stock, it will ship in 2-4 business days. If not, the average lead time is 3-6 weeks. You will be notified if your item is in stock or the delivery time within 48 hours. You card will not be charged until you agree to the delivery time. We do understand that jewellery is quite often a gift for an occasion, so please get in touch if you need confirmation that an item can reach before a particular date or specific shipping instructions to maintain the element of surprise at shipping@letalisjewellery.com. All our products are shipped from Hong Kong.

Once you order has been processed you will receive an order confirmation. Once the product is shipped you will receive an email confirmation with the tracking details. Please note that once shipped it is not possible to change the address. The carat weight given on the product description is an estimate, and that each creation is unique and will have a slightly different carat weight. This will be shown on your Letalis Certificate of Authenticity.

Orders may also be canceled free of charge until the order has dispatched. Please send an email to sales@letalisjewellery.com as soon as you possible if you wish to cancel your transaction.

RETURNS

If you are not satisfied with your purchase for any reason, Letalis Jewellery provides free world-wide returns. Clients have 7 days from receiving their product to initiate a return. Please write to returns@letalisjewellery.com with your order confirmation and a representative will get in touch on the return process. We provide free pick up service with courier at time and location convenient for you. 

Please note that all items must be returned in their new and unworn condition accompanied by all documentation (all certificates), original packaging and tags and stickers intact. Once received, the returned merchandise will go through an extensive quality check to ensure that the jewellery has not be used, altered or damaged in any way. Letalis has the right to reject any items that appear to have been worn or damaged in any way.

Please note that all refunds will be processed in approximately seven working days with the original payment method minus taxes. Taxes paid are non-refundable. If an order is canceled before the item is shipped, Taxes are refunded. Letalis Jewellery is not responsible for any differences in foreign currency due to exchange rates between the time of purchase and return.

If you wish to exchange your Letalis product for a different size or something else, please get in contact with us at returns@letalisjewellery.com. Items may only be exchanged once.

Engraved, personalised products and items that previously been exchanged are non-returnable.

SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 8 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the website is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new products and/or features through the website (including, the release of new tools and resources). Such new products and/or features shall also be subject to these Terms of Service.

SECTION 9 - THIRD-PARTY LINKS

Certain content, or Products available via our website may include materials from third-parties.

Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 10 – CUSTOMER FEEDBACK AND REQUESTS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 11 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information relating to Products   or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information relating to Products or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on our website or on any related website, should be taken to indicate that all information on our website or on any related website has been modified or updated.

SECTION 13 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of our website or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of our website or any related website, other websites, or the Internet. We reserve the right to terminate your use of our website or any related website for violating any of the prohibited uses.

SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions and warranties in relation to Products and any orders placed through our website, whether express or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice.

Nothing in these Terms of Service limits or excludes our liability for any liability which cannot be limited or excluded by applicable law. Subject to the preceding sentence, our aggregate liability to you under these Terms of Service for any order whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages shall in no event exceed the one hundred percent (100%) of the price of the Product(s) in your order.

You expressly agree that your use of, or inability to use, the website is at your sole risk. All Products and any ancillary goods purchased by and delivered to you are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Letalis Jewellery Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the website or any Products procured using the website, or for any other claim related in any way to your use of the website or any Product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of our website or any content (or product) posted, transmitted, or otherwise made available via our website, even if advised of their possibility. In jurisdictions which do not allow the exclusion or the limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.

SECTION 15 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Letalis Jewellery Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 16 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 17 - TERMINATION

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our website.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

SECTION 18 - ENTIRE AGREEMENT

The failure by Letalis Jewellery Limited to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this website or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 19 - GOVERNING LAW

These Terms of Service and any separate agreements for the sale of Products shall be governed by and construed in accordance with the laws of Hong Kong.

Any dispute arising from or relating to these Terms of Service or any sale of Products pursuant to these Terms of Services shall be fully and finally resolved by the courts of Hong Kong.

SECTION 20 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this website.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 21 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at legal@letalisjewellery.com.  

Privacy & Cookie Policy

This Privacy Policy describes how www.letalisjewellery.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Personal Information We Collect and How

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. Information we collected automatically when you use are website includes; version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site.

We also collect personal information directly from clients such as name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

We collect our data using technologies such as cookies, log files, web beacons, tags and pixels. A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org 

Why do we collect the data and how is it used?

We collect data on our website to provide our clients a better user experience to show them more relevant and personalised content and advertising.

We use the order information from clients to process orders and contact clients during delivery and exchanges. We also use this information to screen against possible fraud. When you place an order, we will store your details on our records unless you ask us to delete this information.

Who is it shared with?

We share your personal information with Google Analytics. We use google analytics as a way to find out how clients navigate through our website, and what products do they view most to find ways to improve our products and provide a better user experience for our clients. You can find out more about how google uses your information at https://www.google.com/intl/en/policies/privacy/ 

We use Shopify as payment processor to execute transactions with our clients. You can find out more about how Shopify uses your information at https://www.shopify.com/legal/privacy. 

We use social media platforms, primarily facebook and Instagram to deliver targeted advertisements to our clients.

Please note that this information will be transferred to outside Europe and North America.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser. 

More Information

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be deleted, updated, or corrected. If you would like to exercise this right, please contact us at legal@letalisjewellery.com 

If you have any complaints or further questions please contact us at legal@letalisjewellery.com